Customer Support Application
I developed a web based customer support application for a local ISP. The main function was to log, track and report on customer complaints and build a database of frequently logged problems.
The application was built on Microsoft Access using Active Server Pages.
The start screen gives a number of different options to the users.
Customers need to be created first. This will allow a database of issues to be built for a customer.
The system enabled the customer support staff to create frequently reported issues.
The system allowed supprt staff to log in a customer problem, assign a severity rating and assign the issue to a support technician.
Once a problem has been dealth with, the support technician would close the ticket giving a solution to the problem.
Users can pull up a list of all tickets, open and closed.